Assurant Sucks Customer Reviews and Feedback
Assurant, Inc. is a global provider of risk management products and services with headquarters in New York City. Its businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, extended device protection, and preneed insurance sectors. The company’s three operating segments are Global Housing, Global Lifestyle, and Global Preneed.
A former employee of Assurant quote "Working at Assurant was a complete nightmare. There is a weird, high school like environment, where if you don't "fit in" with a certain crowd, you will never be considered for a promotion. In fact, they love to lie to you and tell you that you are on your way for a promotion, or that they've "recommended" you for a promotion, but then never give it to you. There is always some sort of obstacle in the way, while they fill the position with people outside of the company or internal employees who are not qualified. The upper management team will do anything they can to protect someone they promoted to management who wasn't qualified. They do not care about the front end workers. This is the worst and most cliquey job I have ever had. Do not expect to be promoted, respected, or fairly compensated for the work you have completed."
Former Employee - Desktop Support Technician says"Nothing is consistent, every day there is change"
Former Employee - Dental Analyst says"Terrible Dental/Health insurance, awful, young, higher management (arrogant, apathetic). Hires minorities but also fires fast for nothing. Discriminates against anyone over 40 who isn't a boss."
Former Employee - Senior Reporting Analyst says"There no employee rights to protect associates from management."
Former Employee - Operations Specialist IV says"really depressing, employee become bitter which brings down the moral, management is very unprofessional"
Former Employee - Customer Service Representative says"Low pay, unprofessional, worked under TMO contract, question queue representative think they are GOD, can’t call and asked them anything. Fashion show @ the Cutler bay call center. Supervisor are horrible except for 2."
Former Employee - Claims says"Terrible pay, racist management"
Current Employee - Processor says"No communication between departments or managers. Constantly changing of managers. Yearly reduction in work force (lay-offs). Clients coming and going. No stability. One manager can be happy with your progress, manager leaves, new manager comes in and writes everybody up, not happy with progress, wants everybody to be perfect from day 1, even when a new processing system starts."
Loan Draft Specialist (Former Employee) says"This company is very unprofessional with a poor leadership team. Hard work is not recognized. Leadership bases decisions on who you know and who likes you instead of actual hard work. There is no life work balance"
Hazard Insurance Processor (Former Employee) says"Not a good company bad management treated minorities not so good unfair promotions to minorities fired individuals they didn’t like didn’t take individuals medical conditions seriously or care about individuals quality of life NoneDoesn’t pay wellThank you for sharing your feedback with us. We appreciate your comments and have shared them internally.Assurant is committed to equal opportunities for our employees. It is our policy to recruit, hire and promote the best qualified candidate for each job opening without regard to age, ancestry, citizenship, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability (including HIV and AIDS), national origin, pregnancy, race, religion, sex, sexual orientation, veteran status or other categories defined by federal, state or local law. All Assurant employees are expected to comply with our Equal Employment Opportunity policy."
Information Security QA Compliance Analyst (Former Employee) says"I worked as a quality assurance analyst. The manager and lead are completely unprofessional and encourage drama between employees but spreading false truths in 1:1 sessions. The most unprofessional place I've ever worked. Let's mention there's no diversity at ALL in Woodbury location. Disgusting!Thank you for taking the time to offer your feedback on working at Assurant. We value the feedback we get from our former teammates and have shared them internally."
Accounts Receivable Associate (Current Employee) says"This company does very little to address employee needs or concerns. Definitely a profits before people culture. Overwhelming amount of work dumped on small teams.LolSee above"
Customer Service Representative (Former Employee) says"Working at Assurant was a complete nightmare. There is a weird, high school like environment, where if you don't "fit in" with a certain crowd, you will never be considered for a promotion. In fact, they love to lie to you and tell you that you are on your way for a promotion, or that they've "recommended" you for a promotion, but then never give it to you. There is always some sort of obstacle in the way, while they fill the position with people outside of the company or internal employees who are not qualified. The upper management team will do anything they can to protect someone they promoted to management who wasn't qualified. They do not care about the front end workers. This is the worst and most cliquey job I have ever had. Do not expect to be promoted, respected, or fairly compensated for the work you have completed. Additionally, they love to have fully remote workers, but they do not care about them or show them appreciation. They throw pizza parties and many other things in office, but then don't do anything for their work from home employees. They often say "working from home IS your perk!!" but expect the work from home associates to work harder. :). They are extremely unfair and probably the worst job to ever get into. You will also get a new manager every single year, conveniently around the time for your end of year review. So you have someone giving you a review that you have never worked under before. They do not care about the customers or clients either. They will tell you that you can't call back customers when phone calls drop.You can work remotely, but the in office associates will treat you differently if you do.bad management, high turn over, poor compensation"
Customer Service Representative/Call Center (Current Employee) says"I cannot even begin to explain the toxicity of this company. I was guaranteed to be hired on through a temp company with a contract and they bought out my contract to lay me off. I didn’t have a manger while working there and 0 accountability. Lazy employees are rewarded while hard workers get ground into the dust until they lose their will to be productive. They hire and fire at the drop of the hat and have questionably legal methods.Thank you for sharing your feedback with us on working at Assurant. We appreciate your comments and have shared them internally and with our temp vendors."
Customer Service Representative (Former Employee) says"All they care about is people being at work all the time and if u miss work and it not planned you get in trouble even if you have never taken a day off or left work early. This is the worst company to work for."
CSR - Customer Service Representative (Former Employee) says"Possibly the worst company I have ever worked for. AWFUL hours, shift bids(which were required), pay was really low for dealing with what we had to deal with. Terrible management, favortism, and a really big push on your metrics. You are constantly scored on what they call QA's out of a 5 star score, if you arent pushing between 4.5 and 5.0s you are treated pretty horribly. Stay far away people"
Technical Support Representative (Former Employee) says"When I first started working for this company, I thought it was a great job. Half way through my time there the management shifted and everything went so far downhill. This place is definitely not for the faint of heart or someone with mental illness. Being yelled at and verbally abused and threatened on a daily basis by people on the phone is extremely hard to deal with. Never again will I place myself in an position like that again."
Insurance Tracking (Current Employee) says"unless you get lucky and get a good management team. Good luck, horrible work environment. Management makes you feel as if you are on the verge of loosing your job consistently. And this is not coming from some slacker that's just there to collect a paycheck. No this is coming from someone who is consistently getting Quality ratings of 100% every month on his work."
Customer Service Associate, Assurant (Former Employee) says"I absolutely hated it there, unrealistic targets and clicky management, management would comment on small things about you and make you feel small, if you’re a favourite then you’ll move on to do more work, if they don’t like you, they’ll do everything in their power to get rid of you. I would avoid this place like the plague."
Insurance Processor (Former Employee) says"Will terminate for unworklated reasons that the state of Ohio has no rights in place to protect that of its workers thus they get away with it would avoid if possible"
Customer Care Specialist (Former Employee) says"You are highly overworked and severely underpaid. The managers are not flexible with your schedule even with valid reasons, the managers are unprofessional. I would never return to work at the company."
Customer Service Representative (Former Employee) says"I was there to help file insurance claims for a cell phone providers. I enjoyed learning different rules and regulations. The hardest part was just really understanding the difficult parts and not becoming involved. Also, talking to the provider, because they wouldn't also be on the same page to help us. My manager didn't help me. She was rude and would favor others and make it."
Claims Adjuster (Former Employee) says"Upper Management is horrible, they micromanage everything. In the renters, home departments have a extremely high turnover rate. You are overworked and underpaid. Starting salaries don't compare to other insurance companies. Only work here if you're desperate. The amenities are the best part of the job."
Customer Service Advisor (Former Employee) says"Only work here if you're in a higher up role, don't work on the phones. You're cattle to them. They treat you worse than cattle though, honestly the worst job I've ever had. They owe me holiday pay from 2014 but because I was young they just pretended they didn't owe it to me. Avoid."
Customer Service Representative (Former Employee) says"Although I was working through a temp agency...the manager at the time...mind you the client I worked for had 3 managers in my short time there promised me if I had perfect attendance for two months they’d hire me on around that same time the manager knew they would be letting me go in a month. Higher management is more or less on a power trip than making the company better there is so much going on in that building I wonder how companies let them work for them. Letting a single mother go without warning when you knew a month ahead of time is disrespectful mind you they also informed me by email I will never advise anyone to work for this failing company"
Front Desk (Former Employee) says"Horrible place to work, was micromanaged by manager. Ask for help or guidance from manager and she was clueless on what was going on. But was more willing to yell at you for anything and everything. Lack of work ethics or standards, and in fact manager should been fired. Poor or bad management skills.. In fact she didn’t have any people skills. It’s her gotta be her way, willing to throw you under the bus or back stab you when you ever you turned your back.."
Frontline Agent (Former Employee) says"We are sorry to hear that you are having trouble with your device. We are currently aware of this issue and have sent this over to our developers who are working diligently towards a resolution. We appreciate your patience."
P&C Claims Adjuster (Current Employee) says"Assurant pays pretty good. The benefits are ok as well. I dont have much to say concerning the job. This will completer my review concerning this role"
Chiquita Oscar says"This company is very rude. A representative hung the phone up in my face, after I asked if my phone got shipped. He stated, " Why did you call about that? You will get that phone soon" He did not call back. I do not know why T mobile does business with this company!!!!!"
Matt says"Whatever you do, do not buy home and contents insurance with this company! They work through third party companies to find the absolute worst wriggle out and take so long to respond - so you don't get anything! Unbelievable waste of time and money. Real regrets going with them!"
Andrea Gomez says"I made a claim on 1/3/21 and till this day on the 1/14/21 have not received my phone, they had sent me the wrong phone was told to send it back as soon as it got scanned at the USPS they would send out the right phone, till this day I have not received the right phone!😤🤯 I am very disapointed.😡"
Bobbie Perrine Randell Metour says"I recently made a claim and received my new phone super fast but the problem is I had a Rose Gold iPhone and they sent me a grey one so I emailed them and they said sorry but the color is not included in the policy WTH!!! I own that phone it’s been completely paid off and I’m mad because I paid for a Rose gold phone and paid insurance on that phone for 2 years isn’t that what insurance is for?"
Stephen Hawkins says"They sent me a locked phone. Who does that."
Yael Murray says"My galaxy s20+ is insure with this company today my sim tray broke i call to make a claim for it and they wanted 99 dollars to replace the phone. ive been paying insurance for years for 5 devices i shouldn't even pay deduction my phone is in perfect condition and probably i was going to get a trashy refurbish device. Horrible experience i may cancel this service."
Angie Cordova says"Filed a claim with Assurant for my xfinity device on January 2nd, so 10 days ago. I am currently sitting here without a phone. I got the replacement device that turned out to be a refurbished pos that was worse then the device it was replacing. Spent over 4 hours on the phone yesterday getting passed between assurant, xfinity and apple because nobody wants to take responsibility for replacing the defective replacement device. In the end we were told that they will go ahead and send a replacement device when they receive a confirmation from fedex that the emailed return label was scanned indicating that the defective replacement device is being returned to them. Meanwhile my original device has already been wiped and I was told to hold onto it so that I would not be without a phone. However, during this 4 hour process and 3 apple representative's my apple ID has been locked and I cannot access it. It says its on a timer and could take several days now to be accessible. This whole process has been absolutely ridiculous and assurant wants to charge me $1500 for the original device which I bought and paid for and it wasn't even $1500 when I bought it 3 years ago! I am extremely dissatisfied with them to say the least."
Tian Yi says"Pretty much a fraud. You conferenced in with T-Mobile amd gave all the needed informations. You gave them receipt. Since November 9th 2020, to January 11th, 2021, nothing gets done, phone isn't replaced.
Just spending time on consumer's affairs about their bad cheating practice.
You buy insurance, T-Mobile assured that was the device and the IMEI and the time of insurance, but Assurant wont budge, wont replace lost device.
Dont go with T-Mobile and dont go buy insurance with Assurant.
When you needed Google map the most, Map not functional as their is no service.
Never had this problem with real carriers."
Porsche Carter says"They don't listen and asks for documents that companies don't provide. They denied my app due to a typo error from the company not me! Then made me lose out on so many gifts and merry wishes because I was without a phone over the holidays."
Pedro Campas says"Garbage company. They want money and that's it. And as a consumer we have no choice but to pay."
Juan Banuelos says"I received a refurbished phone after filling a claim. The phone works worse than the damaged one I had replaced. I've sent countless emails with no response since mid December."
tyneikeya bruce says"If I could leave ZERO STARS I would!!!!!"
Daniel Kopcinski says"Made me wait two weeks for a replacement phone. Waited for hours for someone to answer. Never again."
Sarah says"I had a heck of a time getting a replacement device. The website did not work on mobile or laptop so I ended up having to call customer service. They didn't understand the problem I had the first time and sent me a link that didn't fix my inability to file. The second time I got the correct link, but was unable to put in my correct payment information. I selected save and exit so I could try reloading the page to put in my correct information but once I reloaded the page I was unable to add my payment information. I was not contacted at all for the information they needed to complete my claim, and after checking the website daily for 3 or 4 days I had to call them again to follow up and have them put my payment information in manually."
Leonel Wise says"It did not take long to receive the phone. However, the refurbished phone had the same issues as the phone I submitted (touch screen issues). In addition, the battery life not does not full last 24 hrs. This is way less than the phone I swapped out."
Santos Montes says"This service was terrible, not only did my phone replacement come all dirty but it also had a scratch on the corner of the phone. This company really needs to step it up a notch because it is not fair for the customers who pay for this insurance to get such bad service."
Jamie Young says"I did not have any issues with being able to get a replacement phone at all. That part of it was quick and easy. It wasn't until I received the phone and tried activating it. I got the phone Monday morning and it is now Saturday afternoon...and I am still unable to use it! I have called XfinityMobile soo many times and I keep being told that everything on their end is taken care of and done..and that I need to contact Assurant so that they can fix the issue and so I will be able to actually use my replacement phone. I have tried contacting Assurant and have been unsuccessful doing so. I have tried contacting them via phone and email. I am so frustrated with this whole situation, and just want to be able to use this phone. I cannot make or receive any calls and/or texts...and it's not okay! I work graveyard so it's kinda important that I have a WORKING phone."
lyn says"Three phone calls with a 2hr plus wait time each. Two chat line that did not resolved the problem. You had to give a code or pin that I did not have to pay the co-pay that was needed to finish up the process, The system was less than 1, however I gave it 3 because the rep really tried and was great. It was exhausting and very frustrating. I am going to pay out right for my next phone so I won't be forced to carry the insurance on it."
Randy says"Phuckin great,but a bit more training with da homies, don't send me to Best Buy basturds when you actually owe me the screen shield.
Youz guys rule, you da tits! It was like 3 in the pink and 1 in the stink."
Daniel says"I got my replacement phone after 2 business days but was disappointed to see that neither a charger or accessories were included. This was an issue because the replacement device I was sent (Galaxy S8) was different than the device it replaced (Galaxy S7) and utilized a different charging connector so I was unable to use my new device immediately as the battery was dead. I was disappointed that I had to go to the store and purchase a charger when this should be included with a replacement device if it utilizes a different charging connector than the device it is replacing."
CB14925 says"@TMobile assurant solutions service absolutely sucks. My experience with Tmobile has been great until now. You have to do better than thi."
stllemieux says"RT @JoeGrabinski: Have claim for water damage in my house and @Assurant adjuster tells me it’s not covered before even letting me discuss f…"
Assurant says"@mayw33zy Thank you for letting us know Yanko was really helpful, we will be sure to pass this on. JE"
In The News
Business Wire reports"Assurant Announces 2020 Property Catastrophe Reinsurance Program"
Reuters reports"BRIEF-Assurant Announces 2020 Property Catastrophe Reinsurance Program"
Motley Fool reports"Assurant Inc (AIZ) Q1 2020 Earnings Call Transcript"
Motley Fool reports"Assurant Inc (AIZ) Q4 2019 Earnings Call Transcript"